New Tenant Information

Please sign your lease agreement within 24 hours of acceptance of rental property.

Paying your bond & initial two weeks rent

Your bond and the initial two weeks need to be paid before keys can be released to you. You can pay for this via several ways, but all funds will need to be cleared/received before keys are released on the day your lease starts. Please advise us of which payment option you are choosing:

• Cash (the exact amount will need to bring in the exact change as we don’t carry change) to our office either prior to or on your lease start date.
• We also offer EFTPOS only at our office located at 2/67 Barolin Street, Bundaberg and this incurs a 1.6% transaction fee.
• Money order or cheque (this takes 5 business days to clear – cheques need to be made out to All Win Realty Pty Ltd)
• SimpleRent is our third-party debit system, a link will be set up once the tenancy agreement has been signed so you can add your BSB & account name (this incurs a fee of $1.65 per transaction) or you can pay via visa/MasterCard or Amex (this incurs a 1.98% transaction fee). These funds will need to be cleared before we can release the keys.
• SimPay payment Link accepts multiple payment methods to accommodate tenant preferences. This includes credit cards and debit card, providing flexibility and convenience for tenants when making payments. This incurs a 1.98% transaction fee.

Payments via SimpleRent take up to 3 business days so if your move in is sooner then we suggest paying via cash or card.

• Your bond can also be paid directly to the RTA. You can use the RTA’s Bond Lodgment Web Service to Lodge or increase your rental bond online.

Before you begin, you will need:

• your QGov login details (or create a QGov account)
• your rental property address
• names and unique email addresses for all tenants
• your credit/debit card for payment or use BPAY
• details of your managing party, including their address, email and contact number
• your bond number (for bond increases only).

We recommend having a copy of the tenancy agreement available for reference, as this contains information you will need to successfully complete the Web Service.

How do I pay for a single bond or a bond increase online?

You can pay your bond with a credit or debit card, or via BPAY. If you choose to pay via BPAY, you will be provided with a biller code and a customer reference number during the payment process.

An Acknowledgment of Rental Bond will be sent to all parties once the payment has cleared.

Payments by credit/debit card will generate a real-time payment receipt which can be used to confirm your bond has been lodged, prior to receiving your official Acknowledgement of rental bond from the RTA.

If you pay via BPAY you will not receive a receipt at the time of payment. Confirmation of payment from your online banking may be acceptable as proof of payment, prior to receiving your official Acknowledgement of rental bond from the RTA. However, this should be discussed between the relevant parties.

Please note: BPAY payments may take longer than debit/credit payments to clear.

Please note that we will not be able to give you keys to your new property if we have not received confirmation from the RTA that your bond payment has been cleared.

If you have any questions, then you can discuss this with our team for assistance.

Entry Condition Report

The Entry condition report records the condition of the property and any inclusions (e.g. furniture), at the start of the tenancy.

Filling out this report properly and including photos/videos, will avoid future problems, especially with the bond refund process.

The tenant can agree or disagree with the condition of the items by including their own comments in the report received. If a tenant disagrees with the condition of the premises, they should talk to the property manager/owner.

Fill out the Entry condition report before you move into the property.  Go from room to room and fill in each section of the report (use extra pages if necessary). Note everything you see (e.g. marks, stains, chipped paint, damage) and take photos so there is a record of the condition of the property when you moved in.

The report must then be returned to the property manager within 7 days.

If the tenant does not complete and return the report it means they agree with the property managers description of the property. However, failure to complete the report is an offence.

The property manager must send a copy of the signed and completed report back to the tenant within 14 days.

Pool Safety

The tenant must-

• Obtain the lessor's consent for a portable pool at the premises of a depth of 300mm or greater.
• Where consent is to be provided by the lessor to the tenant for the use of a portable pool at the premises of a depth of 300mm or greater, provide the lessor and/or the agent with details of the type and description of the proposed portable

Where consent is provided by the lessor to the tenant for the use of a portable pool at the premises of a depth of 300mm or greater, the tenant agrees to:

• Maintain and repair the portable pool at the tenant's own expense.

• In accordance with the Building Act 1975 obtain, maintain and renew a Pool Safety Certificate for a regulated pool, which includes a requirement for a compliant pool fence and provide a copy of the Pool Safety Certificate to the lessor and/or agent.
• Where a compliant pool fence is required for a regulated pool, obtain the lessor's consent regarding a proposed fence in accordance with clause 27 of the standard terms.
• In circumstances where consent is provided to the tenant by the lessor in accordance with clause 27 of the standard terms, construct and maintain the fence as required by the Building Act 1975, at the tenant's own expense.

In accordance with clause 55(1) and 55(2), where consent is provided by the lessor to the tenant for a portable pool of a depth of 300mm or greater and/or as prescribed by the Building Act 1975, the tenant hereby agrees to indemnify and hold harmless the lessor and agent for any loss, claim, suit or demand, brought, caused or contributed to, directly or indirectly, by the portable

Routine Inspections

The information provided is a guide to the regular inspections which occur at the property leased. As part of our management responsibilities our agency conducts regular property maintenance inspections.

When We Inspect

• First inspection between 6 – 8 weeks.
• Every 17 weeks after that
• A day and approximate entry time within a two-hour timeframe is provided to you via RTA Form 9 Entry Notice.
• Due to time restraints allocated for Property inspections, it is difficult to rearrange times, however, in extreme circumstances, please contact our office, to request a change of entry.
• Your presence at the inspection is welcome, but not necessary, as the staff member conducting the inspection will use our Agency key set.

What We Inspect

The inspection’s key purpose is to visually inspect the areas applicable to the Property as listed below, and identify repairs and maintenance needed. A report is prepared and forwarded to the Lessor for instructions if repairs or maintenance work is required or recommended.

Photographs of the property during an inspection

We take internal and external photos of problem areas requiring attention during any routine inspections. This includes general photos of the property’s interior and exterior.

We acknowledge that you may not always be present at the time the photos are taken and are given the option to remove any items before the photos are taken.  We understand that these photos may include your personal belongings but will not include personal photographs or items which may identify you.

ANPKAY’S has also advised that photos taken during the routine inspection will not be used for any such advertisement without tenants’ prior consent in writing first.

Parking of cars

Please ensure all car, motorbike, boat, trailer, van, bicycle or any other vehicle (vehicle) are park in the designated parking areas. No vehicle, either tenants or invitee is to be parked the front- lawn areas, body corporate common areas (if applicable), nature strips or other lawn, grassed, natural earth or area comprising plants.

All oil stains on driveways are to be cleaned promptly

No unregistered vehicle/s are permitted on the premises unless wholly confined in a garage and not visible to the public.

Pets

No pets are allowed on the premises without written approval from the agent. This includes pets you may be temporarily looking after for a short or long period of time.

Pets that are approved, shall not be permitted inside any dwelling on the Premises unless approved in writing.

Please note that if you are approved for a pet, the approval is for that specific pet.

For example, if you are approved for an adult Border Collie, this is the only pet you are approved for. If you would like an additional pet, or to replace a pet should you no longer have the approved pet, you require written approval from out office.

Smoking not allowed on premises

Smoking tobacco or other smoke producing substances is not allowed by the tenant or any other person within any dwelling on the premises.

A dwelling is any enclosed area, room or structure attached to the dwelling, including but not limited to any garage, sunroom or enclosed veranda. A dwelling shall include any structure on the premises designed to be used as a residence for human habitation.

Smoke Alarm & Safety Switch Obligations

• Report any issues with the smoke alarm to your real estate agency.
• Allow access to your home for the installation or compliance checks of smoke alarms when requested.
• The tenants must not remove the batteries in the smoke alarms, tamper with or otherwise render a smoke alarm inoperative, such an act will constitute malicious damage in accordance with section 188 of the Act.
• ANPKAY’S Real Estate has a service agreement in place with qualified contractor/s. If the tenants require any maintenance or if there are any faults with these alarms, the tenants must contact ANPKAY’S Real Estate immediately to organise qualified contractor/s to attend to the problems.

Smoke Alarm & Safety Switch Obligations

A 'Test' button is typically present on safety switches, so if it is not visible, promptly inform your property owner or real estate agent. It is advisable to conduct a safety switch test every three months using the provided test button.

Light Bulbs

The tenant is responsible for the replacement of everyday inexpensive globes. The tenant must replace any broken, damaged or inoperative light bulbs except light fittings not within reasonable reach of the tenant.

Reporting Maintenance

All maintenance needs to be reported in writing. If the matter is urgent then please call 07) 4152 5244 or your property managers mobile for after hours.

We have a number of ways that maintenance can be reported to our agency, but we ask that you are specific and provide details about the maintenance you are reporting to us.

• Via propertyme tenant’s mobile app (photos of the maintenance can also be included)
• Report maintenance from our website: https://anpkays.com.au/form/5f31f878-81d6-11ef-8f78-3aa633dcc915
• Email us at: rentteam@anpkays.com.au
• Send us a text message into our system (please note you can’t text images or call this number so photos will need to be emailed)
• Complete a maintenance request form at one of our offices.

The tenancy agreement clearly outlines your rights and responsibilities regarding repairs and maintenance. If you are ever unsure of whose responsibility the repair is, please contact our office. Attending to repair requests is a priority for our office. To ensure that our tradespeople are delivering a superior & reliable level of service & workmanship, we encourage all tenant to contact our office to advise that the work has been completed.

Vacating/ending a tenancy

When it comes time for you to give notice, it is important that is in in writing (on the prescribes form - Notice of intention to leave (Form 13)) and posted (allowing 5 days for postage), emailed or handed into our office. A minimum of Two weeks’ notice is required prior to your lease end date. It is recommended if you email or post the notice that you confirm it has been received by the property manager.